Shipping and Delivery Policy

At Maison Sênvia, we are dedicated to offering a shopping experience defined by transparency, elegance, and rigor. We work with international logistics partners and selected curation agents to ensure that every piece reaches you with maximum security.

1. Processing and Shipping Times

Order Processing: After payment confirmation, your order enters the preparation and quality control phase, which takes between 1 to 3 business days.
Estimated Delivery Time:
- Portugal and European Union: Between 7 to 15 business days after dispatch.
- Brazil and International Shipping: Between 10 to 20 business days after dispatch (subject to local customs clearance).
Maximum Delivery Time: The delivery deadline is 30 business days after shipping. Should any logistical unforeseen event occur and the order is not delivered within this period, we will proceed with a full refund or a reshipment at no additional cost.

2. Tracking and Tracking Number

We believe that transparency is essential.

All orders at Maison Sênvia include an individual tracking number.
The tracking number will be sent automatically to your email as soon as the order is dispatched from our logistics center.
You can track the status of your shipment in real-time directly on our tracking page or through the website of the responsible carrier.

3. Shipping Costs

Standard Shipping with Tracking: The shipping cost is calculated at checkout based on the destination address and the weight of the items.
Free Shipping: We offer Free Shipping on purchases over €60 (or the equivalent in the user's local currency).

4. Taxes, Customs Clearance, and International Delivery

For Customers in the European Union: Orders sent to the EU comply with European VAT regulations (IOSS), ensuring your order arrives directly at your address without additional customs charges.
For Customers in Brazil: Orders comply with tax identification requirements (CPF mandatory at checkout for issuing the shipping slip). Any local customs fees are the responsibility of the recipient, in accordance with applicable legislation.

5. Delivery Address and Delivery Failure

Please confirm the address details carefully at the time of purchase completion.

If the order cannot be delivered due to an incorrect address provided or the recipient's prolonged absence at the location, the item may return to the distribution center.
In case of doubt or the need to change your address before shipping, please contact our team immediately via email at contacto@maisonsenvia.com.